Frequently Asked Questions

Everything you need to know about clean beauty and your orders.

What does 'Clean Beauty' mean at ILIA?

To us, clean beauty means combining safe, skin-centric synthetic ingredients with organic botanicals to create high-performance formulas that protect and revive your skin.

Are your products cruelty-free and vegan?

ILIA is a cruelty-free brand; we do not test on animals. While many of our products are vegan, some contain ethically sourced beeswax. Please check individual product pages for specific ingredient details.

How can I find my perfect shade match online?

We offer a Shade Finder Quiz and a 'Send a Selfie' service where our experts provide personalized recommendations to ensure you find the perfect match for your skin tone.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns on gently used products within 30 days of purchase for a full refund, excluding shipping costs.

Do you offer international shipping?

Yes, we currently ship to a variety of countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

How do I recycle my empty ILIA containers?

We partner with Pact Collective to ensure our packaging is recycled properly. You can mail in your empties or drop them off at participating retail locations.